Refund/Replacement Poilcy

At EOO Reserve, customer satisfaction is at the core of our philosophy.  

▶ Pre-Orders  
All pre-orders are **100% refundable anytime before dispatch**.  
If you wish to cancel, simply email us at support@eooreserve.com with your order number. Your payment will be refunded in full within 5–7 business days to the original source of payment.  

▶ Post-Dispatch Returns  
Once your order has been dispatched and delivered, items are only eligible for return if they are unused, sealed, and in their original packaging. Returns must be initiated within 7 days of delivery.  
To request a return, please email support@eooreserve.com. Once approved, the product must be shipped back to us at your own cost.  

▶ Non-Returnable Items  
Opened fragrance oils and used diffusers are not eligible for return due to hygiene and safety considerations.  

For any queries, please contact us at info@eooreserve.com or call +91-8780052681.